Our Benefits
- No obligation trial unit for 10 days
- Every unit is tested to ensure conformance of ISO15426-1
- Unlimited technical support
- In-house repair and calibration depot
- Every unit is shipped with a NIST-traceable calibration plaque and ISO15426-1 verifier accuracy report
- Customer Loyalty program for added benefits
Other Services from Auto ID Solutions
Calibration/Recertification - NIST traceable calibration and recertification ensuring ANSI/ISO compliance
Repair - 24 hour turn-around on bar code verifier repairs
Depot Verifier Accuracy Testing - FREE, ISO15426-1 Primary verifier conformance testing
Borrow a Verifier Test Card - ISO15426-1 Primary verifier conformance test card to check unit accuracy
Bar Code Testing - Independent testing of your bar codes using multiple inspection tools
24 hour turn-around on all service work
Turn to Auto ID Solutions when you need 24-hour turn around on your verifier repair, calibration, or recertification.
Compare Auto ID Solutions to the Manufacturer (HHP)
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Auto ID Solutions
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Hand Held Products
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Turn-around
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1 day
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10-12 days minimum
Often 22 days
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Cleaning
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Optics/Exterior/Interior
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Optics
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ISO 15426-1 Testing
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Yes
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No
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Certificate of Conformance
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Yes
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No
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NIST traceable calibration plaque
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Yes
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No
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Loaner Units
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Yes
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No
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Pricing
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$275-325
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$375-$425
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At Auto ID Solutions you ship your unit to us and our custom service tracking system will ensure your unit is serviced and shipped within 24-hours. Contrast that with sending it to Hand Held Products. Typical Hand Held Products service turn-around is 22 business days and requires following their lengthy procedure.
Auto ID Solutions (authorized service center) Procedure of Returning Hand Held Products Equipment for Service:
- Request RMA number online
- Send unit to 3500 Vicksburg Lane North, Suite 400-247 Minneapolis, MN 55447 Attn: Verifier Services)
Manufacturer (Hand Held Products) Procedure of Returning Hand Held Products Equipment for Service:
- Customer sends unit with open Purchase Order to Hand Held Products
- The repairs group will inspect the unit upon arrival and determine if it is under warranty
- Customer Service will contact customer to request approval
- Unit is put into repair queue behind service contract and warranty repairs/service
- Unit is tested and actual repair costs are calculated
- Customer service contacts customer for approval of repairs
- Unit is put into repair queue behind service contract and warranty repairs/service
- Unit is repaired and shipped to customer
Read a letter from Hand Held Products about why service can take over a month
Our staffs involvement in writing the ISO standards for bar code verification ensures that the repair and calibration process will be conducted with strict adherence to standards.
Our pricing offers a flat rate service price that includes all parts except the wand or pen, since these are often damaged beyond repair.
Learn more about the standards that we test to and conform with (ISO, ANSI, IEC).
Download:  Sample Certificate of Calibration
Download: Repair, Calibration, and Recertification Price List
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